Verified publication

Support

Bring the workspace, step and observed result needed to move an existing setup forward.

Support: A support moment focused on the workspace, step and observed outcome rather than credentials.

Get help with an existing setup

Tell us which workspace and part of the workflow you need help with. The enquiry is routed through the same verified contact path used across this site.

Keep the message safe

Do not include passwords, card details or sensitive health information. Support availability and response expectations are confirmed for your setup.

Open the support form

Questions for an existing setup

What should I include in a support request?

Name the workspace, the step you were taking, when you observed it and the result you expected. Do not include credentials or client records.

Can I send a password or payment detail?

No. Keep passwords, card details and sensitive client information out of a free-text request.

Where do I ask about access to a workspace?

Use the support form to describe the account context and the access question. The supported access path is confirmed for the setup.

Does this page promise a response time?

No. Support availability and response expectations are confirmed for the relevant setup rather than promised on this public page.

Bukiby

Bring enough context, not sensitive data

A useful support request identifies the workspace and workflow while keeping credentials, card details and health information out of free text.

Name the workspace

Identify the business context without including account secrets.

Point to the workflow

Describe the screen, action and expected result so the request can be routed correctly.

Keep the message safe

Use approved product fields for sensitive information, never a general support message.

Bukiby

Designed for real operating contexts

The same product language must work for a focused solo practice, a coordinating team and an owner reviewing more than one location.

Contact: A considered appointment in a calm personal-service studio — Contact: A service conversation prepared with the workflow context needed for a useful next step.

Status: A provider preparing a studio for the working day — Status: A public-site working context for checking a live response before assessing an issue.

Built around the way service work is organised

The structure changes with the people delivering the service, the places they work and the client journey around each booking.

Independent providers

Keep services, working time and client context together without building a large back office.

Clinics and small teams

Give each person a clear place in the schedule while retaining a shared operating view.

Multiple locations

Separate location context and availability while keeping ownership and review visible.